Terms of Use

My Store is an e-commerce platform that lets businesses, merchants and individuals create and operate online stores. These Terms of Use govern your access to and use of the platform, its websites, the stores built on it, and everything we provide alongside them (together, the “Services”).

Please read them carefully. By creating an account, opening a store, placing an order through a store built on the platform, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.

These Terms work alongside our Privacy Policy, which explains how information is handled.

1. Who We Are

The Services are operated by:

Business Name: My Store.shop

Company: [company name not set]

Address: [business address not set]

Email: [contact email not set]

Website: https://my-store.shop

In these Terms, “we”, “us” and “our” mean My Store. “You” means the person or business using the Services.

2. The Three Roles These Terms Cover

The same platform is used by different people for different purposes, and not every clause applies to everyone. Where a section applies to one role only, it says so.

Merchants

A merchant is a business or individual who creates a store on the platform and sells through it. Merchants hold an account, choose a plan, and are responsible for what their store sells and says.

Shoppers

A shopper is somebody who visits or buys from a store built on the platform. A shopper’s contract of sale is with the merchant, not with us.

Visitors

Anybody browsing the platform’s own website without an account.

3. Eligibility

To create an account you must be at least 18 years old, or the age of majority where you live, and able to enter into a binding contract. If you are opening an account for a business, you confirm that you are authorised to bind that business to these Terms.

You may not use the Services if you are barred from doing so under any law that applies to you.

4. Accounts

You are responsible for everything done through your account. That includes keeping your password confidential, keeping your contact details current, and making sure that anybody you invite into your store — staff, administrators, or anyone else — uses it properly.

Tell us promptly if you believe your account has been used without your permission. We may suspend an account while we look into a report of unauthorised use.

One account may own several stores, up to the number your plan allows.

5. Stores and Storefronts

When you create a store, we provision it with its own database, its own address on the platform, and its own settings, designs and pages. The store is yours to run.

You choose what to sell, how to describe it, what to charge, how to deliver it, and what your policies are. We provide the tools; we do not decide any of that for you.

Your store must have working contact details, and any legal notices your business is required to publish.

6. What You May Not Do

You may not use the Services to:

• Sell anything illegal where you are, where you ship to, or where we operate
• Sell counterfeit goods, or goods you do not have the right to sell
• Infringe anybody’s intellectual property
• Publish content that is unlawful, defamatory, obscene, or that harasses or endangers anybody
• Mislead shoppers about what they are buying, what it costs, or who they are buying from
• Take payments for goods or services you do not intend to provide
• Interfere with the platform, probe it for weaknesses, or attempt to access data that is not yours
• Use the platform to send unsolicited bulk messages
• Resell or sublicense access to the platform as though it were your own
• Impersonate anybody, or misrepresent your connection to a person or business

We may remove content or suspend a store that breaches this section. Where the breach is serious, or where the law requires it, we may do so without notice.

7. Plans, Pricing and Billing

The platform is offered on plans. A free plan is available; paid plans add capabilities and higher limits. The plans on offer, what each includes, and what each costs are shown on the pricing page and in your account, and those pages are the authoritative statement of what you are buying.

Paid plans are sold by the month or by the year. You choose which when you subscribe, and the price you are shown at that moment is the price you pay for that period.

A subscription period runs by the calendar rather than in fixed days: a plan bought on the 5th runs to the 5th of the following month or year. Where the day does not exist in the closing month, the period ends on that month’s last day.

Taxes are your responsibility unless we state otherwise in writing.

8. How Payment Works

We are paid by bank transfer. When you subscribe, the platform creates an order with its own reference number and shows you the payment details, including a QR code where one is available. You pay, upload a copy of the transfer, and confirm.

A subscription is not active until we have checked the transfer and approved it. Approval is a human step and is usually done the same day. Your plan period starts from the moment we approve it, not from the moment you paid, so you are not charged for the time a payment was being checked.

You will be issued an invoice for each approved order, which you can download from your billing page at any time.

We do not store complete payment card numbers, and we do not act as a payment processor for your store’s own sales.

9. Renewals and Expiry

Subscriptions do not renew automatically and we will not take money from you without you sending it. To continue on a paid plan, place and pay for a renewal order before the current period ends.

Renewing before your period ends extends it from the date it was due to end, so paying early does not cost you the days you have already paid for. Renewing after it has ended starts a fresh period from the date we approve it, so you are not billed for the time you were not using the plan.

If a paid plan expires, access to the merchant console and the administrative interface for that account is closed until it is renewed. Your storefront continues to trade, and nothing is deleted.

10. Changing or Cancelling a Plan

You may move to a different plan at any time. Moving to a free plan takes effect immediately. Moving to a paid plan, or between paid plans, is a new order and takes effect when we approve it.

You may cancel an order you have not yet paid for. Once you have sent a transfer and submitted it, cancelling is a conversation rather than a button — contact us.

Moving to a plan with lower limits does not delete anything you have already created. Limits apply to what you add next.

11. Refunds

[Our refund terms have not been published yet. Contact us before purchasing if this matters to you.]

Refunds for goods bought from a store on the platform are a matter between the shopper and that merchant. See section 13.

12. Fair Use of Plan Limits

Plans carry limits — how many stores you may create, how many products and categories a store may hold, how many pages it may publish, how many orders it may take in a calendar month, and how many staff it may have. These limits are shown against each plan.

Reaching a limit stops you adding more of that thing. It does not remove what you already have, and it does not stop your store trading.

13. Sales Between Merchants and Shoppers

This is the most important thing in these Terms for anybody buying from a store built on the platform.

We are not the seller.

When you buy from a store on the platform, your contract is with that merchant. The merchant is responsible for the goods, the description, the price, delivery, returns, refunds, warranties, and for answering your questions about the order.

We provide the software the store runs on. We do not inspect, endorse or guarantee what any store sells.

If something goes wrong with an order, contact the merchant. Their contact details are on their store.

14. Merchant Obligations to Shoppers

If you run a store, you are the seller and the law treats you as one. You must:

• Describe what you sell accurately, including price, currency, and anything a shopper needs to know before buying
• Publish your own delivery, return and refund terms, and honour them
• Fulfil orders you accept, or refund them
• Handle your shoppers’ personal information lawfully — see the Privacy Policy, which explains that you are the controller of your own customers’ data and we process it for you
• Comply with consumer protection, tax and trading law wherever you sell

You are responsible for the content of the messages your store sends, including order notifications and any marketing.

15. Order Status and Notifications

The platform records an order’s progress through a series of stages — placed, paid, packed, shipped, delivered — which the merchant advances as the order moves. These stages are a record of what the merchant has told the platform; they are not an independent verification by us.

Where a shopper has connected a messaging channel, the platform may send them updates when the status changes. Those updates are sent on the merchant’s behalf.

16. Coupons, Discounts and Referrals

A merchant may create coupons, promotions and, where their plan allows, a referral programme that issues coupons automatically. The terms of any such offer — what it is worth, what it applies to, when it expires — are set by the merchant and shown with the offer.

A coupon issued to a named customer is for that customer alone and may be used once, unless the offer says otherwise. We may void a coupon obtained by abuse, error or fraud.

A referral reward is earned only when a referred order is actually paid for and meets the merchant’s stated minimum. Self-referrals do not qualify.

17. Content You Provide

You keep ownership of everything you upload — your logo, product photographs, descriptions, pages, and your store’s own content.

You grant us a licence to host, store, copy, adapt and display that content for the purpose of running the Services for you: showing your store to its visitors, generating previews and thumbnails, backing it up, and delivering it over a content network. The licence lasts as long as you keep the content on the platform, and it exists so we can operate the platform, not so we can use your work elsewhere.

You confirm that you have the right to give us that licence for everything you upload.

18. Designs and Themes

The platform provides a catalogue of designs. Installing one gives your store its own copy, which you may edit freely. Your edits are yours.

Installing a design does not transfer ownership of it. You may not extract a design from the platform and use it elsewhere, or redistribute it.

Some designs are available only on certain plans. Moving to a lower plan does not remove a design you have already installed.

19. Our Intellectual Property

The platform itself — its software, its interfaces, its documentation, its name and its marks — belongs to us or to our licensors. Nothing in these Terms transfers any of it to you.

You may use the Services as they are provided. You may not copy, decompile, reverse engineer or create derivative works from the platform, except to the extent the law says you may regardless of this clause.

20. Custom Domains

Where your plan allows it, you may serve your store from your own domain. You are responsible for registering that domain, keeping it registered, and pointing it at us correctly.

We are not responsible for a store that is unreachable because a domain has expired, been transferred, or been misconfigured outside the platform.

21. Third-Party Services

The Services connect to things we do not control — messaging platforms, hosting and delivery networks, font and image providers, and any integration you choose to switch on. Those services have their own terms, and using them means agreeing to those as well.

We are not responsible for a third party’s availability, or for what it does with information you send it directly.

22. Availability

We work to keep the Services available and we do not promise that they always will be. Maintenance, faults, network problems, and events outside our control can all interrupt them.

We may change, add to, or withdraw features. Where a change materially reduces what a paid plan provides, we will tell account holders before it takes effect.

23. Suspension and Termination

You may stop using the Services at any time, and you may ask us to delete your account. Deleting an account closes the stores it owns.

We may suspend or close an account or a store where:

• These Terms have been breached
• The law requires it, or a competent authority directs it
• The account is being used to defraud shoppers or us
• A payment is reversed, disputed or found to be fraudulent
• An account has been dormant for an extended period

Where we can give notice first, we will. Where a breach is serious or ongoing, we may act immediately.

On closure you lose access to the console and your storefronts stop being served. Export anything you want to keep before closing an account.

24. Your Data on Closure

We retain and delete information as described in the Privacy Policy. If you need a copy of your store’s data, ask before you close the account — once a store’s database is removed we may not be able to recover it.

25. Disclaimers

The Services are provided as they are. To the extent the law allows, we do not give warranties of any kind about them — including that they will be uninterrupted, error-free, secure, or fit for a particular purpose.

We do not warrant anything sold through a store on the platform. That is the merchant’s responsibility.

Nothing in these Terms excludes any liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud.

26. Limitation of Liability

To the extent the law allows, we are not liable for lost profits, lost revenue, lost sales, lost data, or any indirect or consequential loss arising out of your use of the Services.

Where we are liable, our total liability to you for all claims in any twelve-month period is limited to the amount you paid us for the Services in that period.

These limits apply however the claim arises, including in contract, in tort, or under statute.

27. Indemnity

If you run a store, you agree to cover us against claims, losses and reasonable costs that arise from what you sell, what you publish, how you handle your customers’ information, or your breach of these Terms.

28. Changes to These Terms

We may revise these Terms. The current version is always on this page, with the date it was last updated at the top.

Where a change is material, we will give account holders notice before it takes effect — by email, or in the console. Continuing to use the Services after a change takes effect means accepting the revised Terms.

29. Governing Law and Disputes

These Terms are governed by the laws of [governing law not set], and [jurisdiction not set] have exclusive jurisdiction over any dispute, except that either of us may seek injunctive relief wherever it is needed.

Before starting formal proceedings, please contact us — most disputes are resolved faster that way.

30. General

If any part of these Terms is found unenforceable, the rest continues to apply.

Our not enforcing a term on one occasion does not waive it.

You may not transfer your rights under these Terms without our written consent. We may transfer ours as part of a reorganisation or sale of the business, on notice to you.

These Terms, together with the Privacy Policy and anything we agree with you in writing, are the whole agreement between us about the Services.

31. Contact Us

Questions about these Terms:

My Store.shop

Company: [company name not set]

Address: [business address not set]

Email: [contact email not set]

32. Effective Date

These Terms of Use are effective from 19 September 2026.