Privacy Policy

My Store is an e-commerce platform that provides tools and services that allow businesses, merchants, and individuals to create and manage online stores, products, orders, customers, payments, and other e-commerce activities.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use our website, platform, applications, and related services (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

My Store is operated by:

Business Name: My Store.shop

Address: [business address not set]

Email: [contact email not set]

Website:https://my-store.shop

For questions regarding this Privacy Policy or your personal information, please contact us using the information above.

2. Information We Collect

We collect information that you provide directly to us, information generated through your use of our Services, and information that may be provided to us by merchants or third-party service providers.

2.1 Account Information

When you create a My Store account, we may collect:

• Full name
• Business or store name
• Email address
• Telephone/mobile number
• Password or authentication credentials
• Business address
• Billing address
• Country and location
• Profile information
• Account preferences
• Subscription information

You are responsible for ensuring that the information provided to us is accurate and up to date.

2.2 Store Information

When you create or operate an online store through My Store.shop, we may collect and process information relating to your store, including:

• Store name
• Store logo and branding
• Product names and descriptions
• Product images and videos
• Product prices
• Inventory information
• Product categories
• Shipping information
• Store settings
• Promotional information
• Customer reviews
• Store analytics
• Order information

Some of this information may be publicly displayed through your online store.

3. Customer Information Submitted by Merchants

My Store.shop allows merchants to collect and manage information about their own customers.

This information may include:

• Customer name
• Telephone number
• Email address
• Delivery address
• Billing information
• Order history
• Product preferences
• Customer notes
• Communication history
• Information submitted through forms
• Other information entered by the merchant or customer

Important

Where a merchant uses My Store.shop to collect information from its customers, the merchant is responsible for determining why and how that information is collected and used.

Merchants must ensure that they have an appropriate legal basis, notice, permission, or other authorization required under applicable laws before collecting and using customer information.

My Store.shop generally processes merchant-controlled customer information to provide the Services on behalf of the merchant.

4. Payment Information

If you purchase a subscription, service, or other paid feature, payments may be processed through third-party payment providers.

Depending on the payment method, payment providers may collect information such as:

• Name
• Payment card information
• Bank information
• Transaction information
• Payment amount
• Billing information
• Transaction reference numbers

Where payment processing is handled by a third-party provider, that provider's own privacy policy and terms may also apply.

My Store.shop does not intend to store complete payment card numbers unless specifically required and lawfully permitted for the relevant service.

Payment information should be handled through appropriately secured payment providers.

5. Automatically Collected Information

When you access or use our Services, certain technical information may automatically be collected.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Language preferences
• Time zone
• Referring website
• Pages visited
• Features used
• Date and time of access
• Approximate location derived from technical information
• Device identifiers
• Error logs
• Performance information

We use this information to operate, maintain, secure, and improve our Services.

6. Cookies and Similar Technologies

My Store.shop may use cookies, pixels, local storage, analytics tools, and similar technologies.

Cookies may be used to:

• Keep you signed in
• Remember your preferences
• Maintain shopping carts
• Maintain store sessions
• Improve website performance
• Understand how users interact with our Services
• Measure marketing performance
• Detect fraud and security threats
• Provide relevant features
• Improve our Services

Some cookies are essential for the operation of the platform and cannot be disabled through normal website settings.

Where required, we may request your consent before using non-essential cookies.

You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.

7. How We Use Information

We may use collected information for the following purposes:

Providing the Services

To:

• Create and manage accounts
• Create and operate online stores
• Process orders
• Provide store functionality
• Provide customer support
• Process subscriptions
• Process payments through payment providers
• Deliver requested features
• Maintain platform functionality

Improving the Services

We may use information to:

• Understand how our Services are used
• Improve features
• Develop new products and services
• Analyze platform performance
• Conduct research and testing
• Improve user experience

Security and Fraud Prevention

We may use information to:

• Detect suspicious activity
• Prevent fraud
• Protect accounts
• Investigate security incidents
• Prevent abuse
• Enforce our Terms of Service
• Protect our users and platform

Communication

We may contact you regarding:

• Account activity
• Security notifications
• Service updates
• Billing
• Subscription information
• Technical issues
• Customer support
• Important changes to our Services

Where permitted by applicable law, we may also send promotional communications.

You may unsubscribe from marketing communications at any time.

8. Legal and Business Purposes

We may process information when reasonably necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from authorities
• Protect our legal rights
• Establish or defend legal claims
• Enforce contracts
• Prevent illegal activity
• Protect the safety and security of users
• Maintain accounting and business records
• Complete corporate transactions

9. How We Share Information

We do not sell your personal information as a business practice.

We may share information with selected third parties when necessary to provide, maintain, secure, or improve our Services.

These third parties may include:

Service Providers

Examples include providers of:

• Cloud hosting
• Data storage
• Payment processing
• Email services
• SMS services
• Analytics
• Customer support
• Security services
• Website performance services
• Advertising and marketing technology
• Software infrastructure

Service providers may only access information necessary to perform services for us or as otherwise permitted by applicable agreements and law.

Merchant Customers

If you purchase a product through a store powered by My Store.shop, information necessary to process your order may be shared with the merchant operating that store.

For example, this may include your:

• Name
• Phone number
• Delivery address
• Order details

The merchant may separately process your information according to its own privacy policy.

Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful government requests
• Respond to court orders or legal proceedings
• Investigate fraud or security incidents
• Protect the rights, property, or safety of My Store.shop, our users, or others

10. Third-Party Services and Integrations

My Store.shop may integrate with third-party services, including payment providers, analytics platforms, communication platforms, social media platforms, shipping providers, advertising platforms, and other software.

If you choose to connect your My Store account to a third-party service, that service may receive information according to your instructions and the permissions you provide.

Third-party services operate independently from My Store.shop and may have their own privacy policies.

We encourage you to review the privacy policies of third-party services before connecting them to your store.

11. Business Customer Responsibility

If you use My Store.shop as a merchant or business, you are responsible for:

• Providing appropriate privacy notices to your customers
• Collecting customer information lawfully
• Using customer information only for legitimate purposes
• Obtaining consent where required
• Protecting customer information
• Responding appropriately to customer privacy requests
• Deleting information when legally required
• Ensuring employees and authorized users properly handle customer information

You must not use My Store.shop to unlawfully collect, store, disclose, sell, or misuse personal information.

12. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Services
• Maintain your account
• Complete transactions
• Provide customer support
• Meet contractual obligations
• Comply with legal and accounting requirements
• Resolve disputes
• Prevent fraud
• Enforce our agreements

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

Certain information may remain in backups for a limited period before being securely deleted or overwritten.

13. Data Security

We take reasonable technical and organizational measures to protect information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

Security measures may include:

• Access controls
• Authentication
• Encryption where appropriate
• Secure hosting infrastructure
• Monitoring
• Backup procedures
• Security testing
• Employee access controls

However, no internet-based service can guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you believe your account has been compromised.

14. International Data Transfers

Some of our service providers, hosting providers, or technology partners may operate outside Cambodia.

As a result, information may be transferred to, stored in, or processed in countries other than Cambodia.

Where information is transferred internationally, we will take reasonable steps to ensure that the transfer and processing are conducted in accordance with applicable requirements and appropriate contractual or security safeguards.

15. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Request restriction of certain processing
• Object to certain uses of information
• Withdraw consent where processing is based on consent
• Request information about how your data is processed
• Request a copy of certain information
• Opt out of marketing communications

Some requests may be subject to legal limitations or verification requirements.

We may need to verify your identity before processing a privacy request.

16. How to Submit a Privacy Request

To submit a privacy-related request, contact:

Email: [contact email not set]

Please include:

• Your full name
• Email address associated with your account
• Store name, if applicable
• Description of your request
• Any information reasonably necessary to verify your identity

We will review and respond to your request within a reasonable period and in accordance with applicable law.

17. Marketing Communications

We may send marketing communications about:

• New features
• Product updates
• Promotions
• Pricing
• Educational content
• Events
• My Store.shop announcements

You may unsubscribe from promotional emails by using the unsubscribe option included in the communication.

You may still receive essential service-related communications, such as security alerts, account notifications, billing notices, and important service announcements.

18. Children's Privacy

My Store.shop is intended primarily for businesses, merchants, and general users.

Our Services are not intentionally designed to collect personal information directly from children.

We do not knowingly request personal information from children for purposes unrelated to providing the Services.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

19. User-Generated Content

Users may upload or publish content through My Store.shop, including:

• Product images
• Product descriptions
• Reviews
• Store information
• Marketing content
• Customer-facing content

You are responsible for ensuring that content you upload does not unlawfully disclose another person's personal information.

Please do not upload sensitive personal information unless it is necessary, lawful, and appropriately protected.

20. Analytics

We may use analytics services to understand how visitors and customers use our Services.

Analytics information may include:

• Pages viewed
• Traffic sources
• Device information
• Browser information
• Session information
• Interactions with website features
• General geographic information

Analytics information may be used to improve the performance and functionality of My Store.shop.

21. Advertising and Tracking

We may use advertising or marketing technologies to measure campaigns and understand how users interact with our Services.

These technologies may include:

• Advertising pixels
• Conversion tracking
• Analytics tags
• Remarketing technologies
• Campaign tracking parameters

Where required, we will obtain appropriate consent or provide available controls before using non-essential tracking technologies.

22. Data Breaches and Security Incidents

If we become aware of a security incident involving personal information, we will investigate the incident and take reasonable steps to contain, mitigate, and remediate the issue.

Where required by applicable law, we may notify affected users, authorities, or other relevant parties.

23. Account Deletion

You may request deletion of your My Store.shop account by contacting us at:

[contact email not set]

Account deletion may result in the loss of:

• Store information
• Products
• Orders
• Customer information
• Account settings
• Subscription information
• Other account-related data

Before deleting an account, merchants should export any information they are legally required to retain.

We may retain certain information where required or permitted by law, including information necessary for accounting, fraud prevention, dispute resolution, security, or legal compliance.

24. Suspension or Termination

If an account is suspended or terminated because of a violation of our Terms of Service, we may retain certain information as reasonably necessary to:

• Investigate the violation
• Prevent repeated abuse
• Protect the platform
• Comply with legal obligations
• Resolve disputes

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes to our Services
• New technologies
• Changes in business practices
• Changes in legal requirements
• Changes to our data processing practices

When we make material changes, we may provide notice through our website, platform, email, or other appropriate communication methods.

The updated Privacy Policy will include a revised “Last Updated” date.

We encourage you to periodically review this Privacy Policy.

26. Third-Party Websites

Our Services may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

27. Cookies From Third Parties

Third-party services integrated into My Store.shop may place their own cookies or similar technologies on your device.

These may include providers used for:

• Analytics
• Payment processing
• Advertising
• Security
• Customer support
• Embedded content

Their use of cookies and information is governed by their respective privacy policies.

28. Business Transfers

If My Store.shop is involved in a merger, acquisition, investment, restructuring, sale of assets, bankruptcy, or similar business transaction, information may be transferred as part of that transaction.

Where appropriate, we will take reasonable steps to ensure that personal information continues to be handled in accordance with applicable privacy obligations.

29. Data Aggregation and Anonymization

We may create aggregated or anonymized information from information collected through the Services.

Aggregated or anonymized information may be used for:

• Business analysis
• Platform improvement
• Industry statistics
• Product development
• Reporting
• Research
• Marketing analysis

Where information has been properly anonymized, it may no longer be considered personal information under applicable law.

30. Account Responsibility

You are responsible for:

• Keeping your login information confidential
• Using a strong password
• Restricting access to your account
• Maintaining accurate account information
• Not sharing credentials with unauthorized individuals
• Informing us of suspected unauthorized access

My Store.shop is not responsible for losses resulting from credentials being shared or improperly protected by the user, except where caused by our own failure to meet applicable security obligations.

31. Data Controller and Data Processor Roles

Depending on how the Services are used, My Store.shop may act in different roles.

When you use My Store.shop for your own account

We may act as the organization responsible for determining how certain account and service information is processed.

When you use My Store.shop to operate your store

You may determine how your customers' information is collected and used, while My Store.shop may process that information to provide the platform.

The exact roles may depend on the Services being used, the applicable agreement, and the relevant data-processing activities.

32. Sensitive Information

Users should avoid submitting sensitive personal information through My Store.shop unless it is specifically required for a legitimate business purpose and appropriate safeguards are in place.

Sensitive information may include information relating to:

• Health
• Financial information
• Government identification
• Biometric information
• Authentication credentials
• Children's information
• Other information protected by applicable law

If a feature requires sensitive information, additional terms or safeguards may apply.

33. Fraud Prevention

We may collect and analyze information to identify and prevent:

• Fraudulent transactions
• Account takeovers
• Fake accounts
• Payment abuse
• Spam
• Malicious activity
• Platform abuse
• Security threats

This may involve analyzing technical information, account activity, transaction patterns, and other relevant information.

34. Compliance With Laws

My Store.shop intends to operate its Services in accordance with applicable laws and regulations.

For users and merchants operating in Cambodia, this may include applicable Cambodian laws and regulations relating to electronic commerce, commercial activities, consumer protection, contracts, cybersecurity, taxation, and other relevant areas.

Cambodia's official legal resources provide access to relevant commercial laws and regulations, while official sources also note that English translations may be unofficial and that the Khmer versions ultimately govern interpretation.

35. No Guarantee of Absolute Security

Although we take reasonable security measures, no website, application, database, or internet transmission can be guaranteed to be completely secure.

You acknowledge that:

• Internet communications may involve security risks
• Third-party services may experience security incidents
• No security system is completely immune to attacks

We will nevertheless take reasonable measures to protect information under our control.

36. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

My Store.shop

Company: [company name not set]

Address: [business address not set]

Email: [contact email not set]

Website: https://my-store.shop

37. Effective Date

This Privacy Policy is effective from:

18 September 2026

and was last updated on:

18 September 2026

By using My Store.shop after this date, you acknowledge that you have had the opportunity to review this Privacy Policy.

Important Legal Notice

This Privacy Policy is a business-ready draft intended to explain My Store.shop's intended data practices. It is not a substitute for legal advice.

Before publishing the final version, My Store.shop should review this policy with a qualified Cambodian lawyer or privacy/legal professional, particularly regarding merchant responsibilities, children's data, international data transfers, payment processing, cookies, retention periods, and applicable Cambodian e-commerce and consumer-protection requirements.